At Sarah’s Closet, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement within the applicable return period.

1. Eligibility for Returns

A product may be eligible for return if:

• You received a damaged or defective product.
• You received an incorrect product or incorrect size due to an error on our part.
• The product received is materially different from what was ordered.
• The product meets any other return conditions specified on the product page.

To be eligible for a return, the product should generally be unused, unworn, unwashed, and in its original condition with the original packaging, tags, labels, and accessories intact.

2. Products That Cannot Be Returned

Certain products may not be eligible for return due to hygiene, customization, or other practical reasons.

Non-returnable items may include:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Customized or personalized products, unless they are defective or incorrectly supplied.
• Products specifically identified as non-returnable on the Website.
• Products returned after the applicable return period.

3. Return Period

Return requests must be submitted within [7 days] of receiving the product.

The return period may differ for certain products. Please check the applicable product page or order information before placing a return request.

4. How to Request a Return

To request a return, please contact us through:

Email: sarahsclosetbangalore@gmail.com
Phone/WhatsApp: 91-99999 99999

• Order number
• Name used for the order
• Product details
• Reason for return
• Photographs or videos of the product, where applicable

For damaged, defective, or incorrect products, we may request photographs or videos to verify the issue before approving the return.

5. Return Inspection

Once the returned product is received, it may be inspected to determine whether it meets the return conditions.

If the return is approved, we will proceed with the applicable replacement, exchange, refund, or other resolution.

If the returned product does not meet the eligibility requirements, the return may be rejected and the product may be sent back to the customer.

6. Refunds

If a refund is approved, the refund will generally be processed to the original payment method or through another suitable method, depending on the payment method used and applicable circumstances.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

7. Shipping Charges

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending a damaged, defective, or incorrect product.

Any applicable return shipping charges will be communicated to the customer before the return is processed.

8. Exchanges

Product exchanges may be offered subject to product availability and the applicable return conditions.

If the requested replacement is unavailable, we may offer another suitable resolution, such as a refund or store credit, where applicable.

9. Sale and Discounted Products

Products purchased during sales, promotional offers, clearance sales, or special discounts may have different return or exchange conditions.

Please check the terms of the relevant offer before placing your order.

10. Contact Us

For questions regarding returns or refunds, please contact:

Sarah’s Closet
Website: sarahscloset.in
Email: sarahsclosetbangalore@gmail.com
Phone/WhatsApp: 91 99999 99999
Address: HBR Layout, Bengaluru