Privacy Policy

 

At Sarah’s Closet, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through sarahscloset.in (referred to as the “Website”).

By using our Website or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information when you browse our Website, create an account, place an order, contact us, or otherwise interact with our services.

A. Device and Browsing Information

When you visit our Website, certain information may be collected automatically. This may include:

• IP address

• Browser type and version

• Device type and operating system

• Time zone

• Pages visited on our Website

• Products viewed or searched for

• Websites or search terms that referred you to our Website

• Date and time of your visit

• Information about how you interact with our Website

We may collect this information using technologies such as cookies, log files, pixels, tags, and similar tracking technologies.

B. Cookies

Cookies are small data files stored on your device when you visit a website. We may use cookies to:

• Remember your preferences

• Keep items in your shopping cart

• Improve Website functionality

• Understand how visitors use our Website

• Analyze Website performance

• Provide relevant advertising and marketing

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

C. Order and Customer Information

When you place or attempt to place an order through our Website, we may collect information such as:

• Full name

• Billing address

• Shipping address

• Email address

• Mobile/phone number

• Order details

• Payment-related information

• Other information you provide during the purchasing process

We refer to this collectively as “Order Information.”

Payment information may be processed securely through third-party payment service providers. We generally do not store complete payment card details on our own servers.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders

• Arranging delivery of products

• Sending order confirmations and invoices

• Providing customer support

• Communicating with you regarding your orders

• Responding to your questions and enquiries

• Managing your account, where applicable

• Detecting and preventing fraud or unauthorized activities

• Improving our Website, products, and services

• Understanding customer preferences and Website usage

• Measuring the performance of our marketing campaigns

• Sending promotional offers, updates, or marketing communications where permitted

• Showing you relevant advertisements and remarketing communications

• Complying with applicable legal and regulatory requirements

3. Marketing and Advertising

With your consent where required by applicable law, we may use certain information to communicate with you about products, offers, promotions, or services that may be relevant to you.

We may also use advertising and analytics platforms to understand how visitors interact with our Website and to measure the effectiveness of our advertising campaigns.

You may choose to opt out of promotional communications by using the unsubscribe option provided in marketing emails or by contacting us directly.

4. Sharing of Information

We do not sell your personal information as a product.

We may share necessary information with trusted third-party service providers who help us operate our Website and business. These may include:

• Payment gateway providers

• Shipping and delivery partners

• Website hosting providers

• Analytics providers

• Advertising and marketing platforms

• Customer support or communication service providers

• IT and technical service providers

For example, we may use services such as Google Analytics to understand Website traffic and visitor behavior.

We may also disclose information when reasonably necessary to:

• Comply with applicable laws or legal obligations

• Respond to lawful requests from government or regulatory authorities

• Prevent fraud, abuse, or security threats

• Protect our legal rights, property, or users

• Enforce our Website terms and policies

5. Payment Information

Payments made through our Website may be processed by third-party payment gateways.

Payment providers may collect and process your payment information according to their own privacy policies and security practices.

Sarah’s Closet does not intend to store complete credit/debit card numbers, CVV numbers, or other sensitive payment credentials on its own servers.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Information submitted through online forms or transmitted over the Internet may pass through different networks and systems before reaching us.

7. Data Retention

We may retain your personal and Order Information for as long as reasonably necessary to:

• Complete and maintain records of your transactions

• Provide customer support

• Fulfill legal, accounting, tax, or regulatory requirements

• Resolve disputes

• Prevent fraud or misuse

• Maintain legitimate business records

The retention period may vary depending on the type of information and the purpose for which it was collected.

8. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Withdraw consent for certain communications

• Opt out of promotional communications

• Ask questions about how your information is being used

To make a privacy-related request, you can contact us using the details provided below.

9. Third-Party Services and Websites

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

If you visit a third-party website or use a third-party service, that service’s own privacy policy and terms may apply. Sarah’s Closet is not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Effective Date.”

We encourage you to review this page periodically to stay informed about how we handle personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Sarah’s Closet
Website: sarahscloset.in
Email: sarahsclosetbangalore@gmail.com
Phone: 91- 97430 41100,
Address: 903 1st stage, HBR layout, 4th block, bengaluru, 560043.

13. Promotional Calls, SMS and Communications

By submitting your contact details through forms on our Website, you may consent to being contacted by Sarah’s Closet regarding your enquiry, order, products, services, offers, or promotions through phone calls, SMS, WhatsApp, or other communication channels, subject to applicable laws and your communication preferences.

Where third-party communication platforms are used to facilitate these communications, your information may be processed by those service providers for the purpose of delivering the communication.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe/opt-out mechanism.